YOU DON'T HAVE TO LOSE YOUR LONG TIME CUSTOMER

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We hear it all the time. That long time customer calls in and asks you if you want to purchase their old phones. Maybe you call them and come to find that the automated attendant sounds completely different. The fact is, your customer switched products and never even bothered to call. 

If you haven't been staying in TOUCH with your customers frequently, then this is a common mishap. To avoid this type of occurrence, companies must stay connected to their customers. 

You can stop the pain now. By the way, you are not alone in this. Many companies we work with describe this very scenario. It mostly hurts when the customer that left you was one of our biggest customers. 

Imagine your largest customer, a car dealership, informs you that they need you to pick up your equipment. They don't even realize that the gear is theirs. The customer just wants it gone, and they don't think for a second that there is anything wrong with what they have done. 

For most companies we have worked with, it conjures up moments of bending over backwards for that customer just to find out that they gave zero consideration to the people that have been looking after them for so many years. 

From the perspective of the customer, they typically say things like, "We didn't know you sold systems in the cloud." They make up all kinds of excuses to get themselves off the hook from feeling like they have no loyalty.

Whatever the case, now is the time to stop the bleeding.

Everything starts via a phone call 917-818-4992 or an email to marketingvoip.info@gmail.com 


Remember -Touch-VOIP Marketing specializes in customer retention through the use of digital marketing. We are the industry's #1 provider of services that cater to companies wanting to stay connected to their existing client base and do it at an affordable price point.

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#touch #touchvoip #touchmarketing #customerretention #voip

 

 

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